Privacy Policy

1. Introduction and Scope

Netrasynnetix ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (netrasynnetix.com) and use our investment consulting and portfolio management services.

2. Information We Collect

Personal Data

We collect personal information that you voluntarily provide to us, including but not limited to:

• Name, email address, phone number
• Mailing address and contact information
• Financial information (income, assets, investment goals)
• Employment and educational background
• Banking and investment account details
• Tax identification numbers (when required)
• Government-issued identification information

Usage Data

We automatically collect certain information when you visit our website:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring and exit URLs
• Cookie and tracking data
• Search queries and website interactions

3. How We Use Your Information

We use the information we collect for various purposes:

• Providing, maintaining, and improving our services
• Processing investment transactions and managing portfolios
• Communicating with you about services, updates, and changes
• Responding to your inquiries and providing customer support
• Complying with legal and regulatory requirements
• Analyzing website performance and user experience
• Preventing fraud and ensuring security
• Marketing and promotional communications (with consent)
• Conducting research and creating aggregate statistical data

4. Data Sharing and Third Parties

We do not sell your personal data. However, we may share information with:

• Financial institutions and investment platforms necessary for executing services
• Legal advisors and compliance officers when required by law
• Tax authorities and government agencies as required by regulations
• Service providers who assist with website hosting and technical support
• Analytics providers for understanding website usage patterns

All third parties are bound by confidentiality agreements and permitted to use your information only for specified purposes.

5. Data Retention Policies

We retain personal data for as long as necessary to provide services and comply with legal obligations. Specifically:

• Client portfolio data: Retained for 7 years after relationship termination (Taiwan regulatory requirement)
• Transaction records: Maintained in accordance with financial regulations (minimum 5 years)
• Website analytics data: Typically retained for 12 months
• Marketing information: Retained until you unsubscribe

6. Your Rights Under Taiwan Data Protection Law (PDPA)

Under Taiwan's Personal Data Protection Act (PDPA), you have the following rights:

• Right to access: Request a copy of your personal data we hold
• Right to correct: Request correction of inaccurate or incomplete data
• Right to delete: Request deletion of your personal data (subject to legal obligations)
• Right to restrict processing: Request limitation on how we use your data
• Right to opt-out: Withdraw consent for marketing communications

To exercise these rights, contact us at privacy@netrasynnetix.com.

7. International Data Transfers

Your personal data is primarily processed and stored in Taiwan. If we transfer data internationally, we implement appropriate safeguards including standard contractual clauses and adequacy decisions where applicable.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a child, we will delete such information promptly.

9. Security Measures

We implement comprehensive security measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure database encryption for stored data
• Access controls and authentication mechanisms
• Regular security audits and penetration testing
• Employee training on data protection
• Incident response procedures

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by updating the "Last updated" date and, when appropriate, by sending you an email notification. Your continued use of our website and services constitutes acceptance of the updated Privacy Policy.

11. Contact Information

For privacy-related inquiries, requests, or complaints, please contact:

Netrasynnetix Privacy Officer
Email: privacy@netrasynnetix.com
Phone: +886 2 2555-1234
Mailing Address: Taipei Financial Center, 12F-B, One Park Taipei, No. 1, Section 5, Xinyi Road, Taipei 110, Taiwan

12. Complaint Resolution

If you have concerns about how we handle your personal data, you may file a complaint with Taiwan's Personal Data Protection Commission (PDPC). We are committed to resolving any privacy concerns through good faith dialogue.